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Brightwater Villa
Frequently Asked Questions
- How many does the home sleep?
<11*>
- We are licensed for maximum 12 guests,
accepting
maximum 11. *11th guest charged at +$25 / £19 per
night
including
taxes - 11th guest accommodated on a sofabed in
upstairs open plan den. We have 2 travel cribs (cots) for
babies.
- How far is Brightwater Villa from Disney World?
<7.8 miles>
- 7.8 miles (12.5 km) from the home to Disney
World Welcome Arch. Our suggested route
Poinciana Boulevard supplied with your driving directions cuts out a
few junctions and traffic lights.
Sea World 11.2 miles (18 km)
Universal 15 miles (24 km)
Orlando International Airport MCO 19 miles (30km)
- I am unsure about booking direct.
How can you prove you are genuine?
- All Florida short term rental homes must renew
state and county licenses yearly. Osceola County Property
Appraiser
website search to verify ownership and check annual property tax
payments - http://ira.property-appraiser.org/PropertySearch/
To view our state license: https://www.myfloridalicense.com/wl11.asp
our DBPR license number: DWE5908872 Book direct
with us to avoid VRBO
service fee.
- Is there a supermarket near the home?
<yes>
- We are
conveniently situated for a 24 hour Super Walmart with pharmacy and
Chick-fil-A in parking lot.
- Are there restaurants and shops nearby?
<yes>
- Just a few! Highway 192 has a vast choice of
restaurants. We like Outback and Olive Garden.
Perkins and IHOP are good for breakfast on the way to the parks, at
Poinciana Boulevard junction with 192.
There are many shopping malls with top brand name goods at bargain
prices in Kissimmee and surrounding areas.
- Is there anyone to help us if we have a
problem? <yes>
- Yes. We have a great friendly and efficient
local management company. They will be pleased to help with anything
you may need during your stay. Normal working hours 8am - 5pm, with out
of hours emergency oncall.
- What happens if we accidently break something?
- Most things can be replaced from Walmart, but
if there is a problem please let us know, we know accidents happen.
- Is there air conditioning in the house?
<yes>
- Yes we have full aircon. The recommended cool
temperature setting is between 76 and 78 degrees fahrenheit. Please do
not set below 75 degrees. Please do not leave patio doors or windows
open.
- Is there a fully equipped kitchen?
<yes>
- Yes we have a full set of appliances and
utensils.
- Do we need to bring towels or bedding?
<no>
- No. We have towels in all bathrooms and plenty
of spares in the downstairs master bathroom closet - including pool
towels, and ample bedding for all rooms.
- Is there a telephone in the house?
<yes>
- Yes. Calls to USA, Canada, and Europe are
provided free of charge. Unlimited to USA and Canada. We have a fair
usage policy for European calls - 2 hours per week. When phoning Europe
use 011 international prefix; country code; omit leading zero from area
code.
- Is there internet access in the house?
<yes>
- Yes we have WiFi. Code provided with arrival
documents.
- Is there a safe provided? <yes>
- Yes. It can be locked with a key and/or
combination. Please refer to home information book before use.
- Are pets allowed in the house?
<no>
- No, much as we love animals I am afraid we are
unable to allow pets in our home.
- Is smoking allowed in the house?
<no>
- No. You may, however, smoke considerately on
the pool deck.
- Is a maid service available? <yes>
- Yes. Please ask our management company to
discuss the options with no obligation.
- What is a lanai?
- A lanai is a covered patio area, ours has an
eating area and a hot tub.
- Do we pay extra for the hot tub?
<no>
- No. Please do not unplug the hot tub which
cycles twice daily. Keep the cover on
when not in use. Turn off grey jet knobs when you finish your session.
- Do we need to look after the pool?
- Just use the pool blanket provided if the
heating is in use to minimise heat loss overnight and ensure a warm
pool whenever you need it. Our pool technician services and balances
chemicals weekly for pool and hot tub.
Please do not take glasses onto the pool deck. We provide plenty of
plastic glasses.
- We don't know if we want pool heat - can we
change our minds? <yes>
- Yes. We are flexible with pool heat. Our
management company can turn on or off as required. You can pay locally.
If you pay in advance we will refund off days with security deposit.
- Is there a parkrun nearby? <33
miles>
- Clermont waterfront. 7:30am start, occasionally
cancelled if other event using course, check website - http://www.parkrun.us/clermontwaterfront/
Dave's run report - clermont
waterfront parkrun event 220 24th February 2018
- What should we do when we check out?
- We would be very grateful if you would put all
dirty bedding and towels by the washing
machine and start the first load and put any dirty plates etc in the
dishwasher. Please put home keys in the lockbox, and entry gate fobs in
return box by exit gate.
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